4 Components Influencing Future of #Payments
Imagine this: The year is 2020. You’ve just got your morning cup of coffee from your favorite coffee shop. Now, it’s time to pay. You reach for your…what? With a diverse payments landscape, including...
View ArticleWhy Community #FinancialInstitutions Should Think Local AND Global
Shop local. Buy local. Think local. No consumer has escaped the grassroots movement encouraging them to support their communities. Community financial institutions (FIs) align with this approach,...
View ArticleCommunity Financial Institutions Need to Be as Tech-Savvy as #Consumers
Portions of this article originally appeared in CBinsight. Where there are consumers, there is technology. The two are essentially inseparable. Much of consumers’ day-to-day activities are facilitated...
View ArticleHow #FinancialInstitutions Can Harness the Power of Ingenuity
Sophisticated nano-technology, 3D printing, virtual reality, robotics, neural networks, machine learning – all of this and more – combined with the power of human ingenuity is causing disruption for...
View ArticleTMG Takes Home Award at the #Stevies2016
Fast growth can be a double-edged sword. When not executed properly, it can lead to less than optimal client and consumer experiences and flash in the pan successes. For TMG, however, rapid growth has...
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Consumers’ Expectations Evolve in #Omnichannel Environment
Consumers’ shopping experiences no longer consist of simply making lists and traveling to brick-and-mortar locations. A recent study by PYMNTS.com found consumers increasingly demand omnichannel...
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#Data in the Age of the Consumer
The world of data is nothing new. Information has been captured and stored in databases for decades. If you think about it, consumers’ expectations for personalization and customization used to be...
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Cultivating Female Leadership in #Payments
While women have made great strides in achieving leadership roles in the financial services industry, there is much work yet to be done. Recent research from the Filene Research Institute found women...
View ArticleFintech Success Driven By (Not in Spite of) #FinancialInstitutions
Innovative financial technologies, such as Venmo, NerdWallet and LendingClub, have taken the financial-services spotlight. Those technologies, more commonly known as fintech, show little chance of...
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My Tribute to a Passionate Credit Union Leader and Friend
In 2011, Ron Hance (far left), was inducted into the Credit Union Executive Society (CUES) Hall of Fame for his lifetime achievement and for his contributions to his profession and the credit union...
View Article#Integration No Longer Optional for Community FIs
Over the past few months, I’ve shared insights via our blog from my opening remarks during the 2015 TMG Executive Summit. In that talk, I discussed the unknowns community financial institutions (FIs)...
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#Sensors & #Robots Have Future in Banking
In recent weeks, I’ve blogged about different forms of exponential technology and the ways in which these innovations are affecting (and will continue to affect) financial institutions (FIs) in the...
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#3DPrinting Key Technology for Future of Financial Sector
I recently wrote a blog post about robotics and virtual reality as exponential technologies with the potential to greatly impact the financial sector. It was a topic I had a great time exploring with...
View ArticleVirtual Reality & Robots Coming to an FI Near You
In my last blog post, Exponential Technology to Reshape Financial Industry, I took a closer look at artificial intelligence and quantum computing, a couple of the exponential technologies I discussed...
View ArticleExponential Technology to Reshape #Financial Industry
I recently had the pleasure of giving the opening remarks at the 2015 TMG Executive Summit. This year’s summit, which focused on key industry topics including cyber security, innovation and the future...
View ArticleThe Value of Open #Innovation
Innovation is an important element to successfully navigating the ever-changing waters of today’s technology-laden financial services environment. Open innovation is a particularly compelling form....
View ArticleFIs Can Break Dangerous Inertia with #Innovation
In a recently released white paper exploring financial institution (FI) innovation, I highlight the importance of agility for credit unions and community banks to achieve market relevance. In the...
View ArticleLinking #Innovation with the #Business Plan
Change is an inevitable part of life, and innovating to adapt to change is an important part of remaining successful in today’s financial services environment. I recently took a closer look at...
View ArticleWhat and Who is Driving Innovation
Innovate or die. That’s a recurring message for financial institutions (FIs) today. There’s no doubt innovation is a buzzword, but that doesn’t mean it isn’t incredibly important. In my latest white...
View ArticleKnow Your Competition in 2015
These days, credit unions and community banks face a number of competitors in payments and lending – from both in and outside the financial industry. There are a number of contenders to which community...
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